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Natasha Hinds Counseling is committed to providing high-quality services, and we value your feedback. If you have a concern or complaint, please follow the procedure outlined below:

**1. Informal Resolution:**
In the first instance, please raise your concern directly with Natasha Hinds. We encourage open communication to address and resolve any issues promptly.

**2. Formal Complaint:**
If your concern remains unresolved, you may submit a formal complaint in writing to Natasha Hinds. Please provide details of the issue, the parties involved, and any relevant information.

**3. Escalation to External Bodies:**
a. In the case of complaints related to counseling services, you have the option to escalate the matter to the British Association for Counselling and Psychotherapy (BACP).
b. For complaints related to data protection or privacy concerns, you may contact the Information Commissioner's Office (ICO).

**Contact Information:**

Natasha Hinds Counseling 
Tel : 07722524445 

Address: BACP House, 15 St John’s Business Park, Lutterworth, Leicestershire, LE17 4HB 
Website: [
Contact: 01455 883300

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 
Website: [
Contact: 0303 123 1113

All complaints will be handled with utmost confidentiality. Personal information will only be used for the purpose of addressing and resolving the complaint.

We appreciate your feedback, as it helps us enhance our services. Your concerns will be taken seriously, and we are committed to resolving them in a fair and transparent manner.


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